Privacy Policy

Last Updated: June 29, 2026

Privacy Policy

At Saventra, we understand that the information you share with us is personal and important. We are committed to treating your information with care, respect, and transparency.

This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website and services.

By using our website or our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Saventra, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Information you provide through our contact or assessment forms

  • Medical bills and supporting documents you voluntarily submit

  • Insurance Explanation of Benefits (EOBs)

  • Correspondence related to your medical billing questions

When you visit our website, we may also automatically collect limited technical information, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of your visit

  • General website usage information

This information helps us improve our website, understand how visitors use our services, and maintain website security.

How We Use Your Information

We use your information to:

  • Respond to your questions and requests

  • Schedule appointments

  • Review your medical billing documents

  • Communicate with you regarding your case

  • Provide our medical bill advocacy services

  • Process payments

  • Improve our website and services

  • Comply with legal obligations when required

We collect only the information reasonably necessary to provide our services.

Medical Documents

If you choose to work with Saventra, you may provide medical bills, Explanation of Benefits (EOBs), insurance documents, denial letters, and other related records.

These documents are used solely to review your medical billing situation and provide the services you request.

Document Security

Protecting your information is important to us.

We use commercially reasonable administrative and technical safeguards designed to protect the information you provide from unauthorized access, disclosure, alteration, or misuse.

While no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure, we take reasonable steps to help safeguard your information.

Payments

Payments for Saventra's services are securely processed through Stripe, a trusted third-party payment processor.

Saventra does not store your complete credit card or bank account information on our own systems.

Please refer to Stripe's Privacy Policy for additional information about how payment information is handled.

Third-Party Services

To operate our business efficiently, we use trusted third-party service providers, including:

  • Calendly for appointment scheduling

  • Jotform for securely collecting forms and documents you choose to submit

  • Stripe for payment processing

  • Google Analytics to better understand website usage and improve our website

These providers receive only the information necessary to perform the services they provide on our behalf.

Information Sharing

Saventra does not sell, rent, or trade your personal information.

We may share information only when reasonably necessary to:

  • Provide the services you request

  • Process payments

  • Schedule appointments

  • Maintain and improve our website

  • Comply with legal obligations

  • Protect our legal rights if necessary

Cookies & Analytics

Saventra uses cookies and similar technologies to improve your experience while using our website.

We also use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on the site, device type, and general usage patterns. This information helps us improve our website and better serve our visitors.

Google Analytics does not provide us with information that directly identifies you personally.

You can control or disable cookies through your browser settings if you choose.

Your Choices

You may contact us at any time to:

  • Request access to the personal information you've provided

  • Request corrections to inaccurate information

  • Ask questions about how your information is used

We will make reasonable efforts to respond to your request promptly.

External Links

Our website may contain links to third-party websites.

Saventra is not responsible for the privacy practices or content of websites we do not control. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Saventra's services are intended for adults.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business grows or our practices change.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how Saventra handles your information, please contact us.

Saventra

Email: dan@saventrahealth.com

Phone: (414) 375-9349

We appreciate the trust you place in Saventra and are committed to handling your information responsibly, respectfully, and transparently.